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Country club management software
Tennis, food and beverage, the pool and the events diary on one household account.
The month-end surprise
A family of four across four systems
A family of four across four systems. A minimum spend nobody can calculate until month end. A house account that exists mainly in a spreadsheet.
Country clubs sell a relationship and then record it as unrelated transactions. The tennis system, the restaurant book, the pool register and the events inbox each hold part of one family's year, and none of them can see the commitment the family signed up to.
Tennis booking
Knows a court was taken at 09:00. Does not know the person taking it is on a junior category with a two-hour weekly limit.
Food and beverage reservations
Knows a table for four is booked. Does not know the bill will be charged to a household, or which household.
Pool register
Knows a name was written down at the desk. Does not know whether the guest fee was ever charged.
Events diary
Knows a christening is booked for the ballroom. Does not know the deposit is unpaid, because the deposit is in the inbox.
House account ledger
Knows a balance carried forward. Does not know what happened this week, because nothing posts to it automatically.
Minimum spend spreadsheet
Knows what somebody typed at the end of last month. Does not know today, which is when the member asks.
The record is the household
Every member of the family charges to one account
The household is the account, and the people within it are named on it. That means the statement itemises by person without splitting the relationship, and the club can talk about a family's year as a single figure rather than as four partial ones.
One account, one statement, itemised by who spent what and where
Entitlements set per person, so a junior and an adult behave differently on the same account
The minimum spend position is live, not reconstructed in month 12
Guest charges attach to the host household at the moment they are taken
Multi-activity booking on one grid
Courts, lanes, tables, studios and tee times are the same problem: finite inventory with rules about who may take it, when, and at what price. Most clubs solve that problem separately for each activity and then discover the rules cannot talk to each other.
In Fescue every bookable thing sits on one grid with its own rules. A member sees only what their household is entitled to book, the desk sees everything, and a change to a category takes effect across every activity at once rather than being applied five times.
- Courts, lanes, tables, studios and tee times on a single inventory model
- Per-activity rules: notice periods, duration, peak windows, guest allowances
- Family entitlements applied per person within the household
- Members book in the app; the desk books on the same grid
House accounts and minimum spend
A minimum spend commitment only works if the member can see it. When the position is calculated at year end, the club either writes off the shortfall or has an uncomfortable conversation, and neither outcome was the intention when the commitment was agreed.
Fescue holds the commitment on the household and posts every charge against it as it happens. The member sees the remaining balance in the app, the office sees it on the account, and the club can prompt gently in month eight rather than apologetically in month twelve.
- A live position against the annual commitment, visible to member and office
- Charges from food and beverage, courts, retail and events all count as they post
- Statements itemised by person, date and activity
- ACH and card settlement against the same account
Private events, enquiry to invoice
Private events are the highest-value thing a country club sells and the most likely to live in an email inbox. The enquiry, the site visit, the deposit, the final numbers, the dietary notes and the invoice are typically six separate artefacts held by one person.
In Fescue an event is a record from the first enquiry. The room is held as inventory, the deposit is a charge, the numbers and the notes are fields on the event rather than attachments, and the final invoice is assembled from what actually happened rather than from memory.
- Rooms and spaces held as real inventory, not pencilled into a diary
- Deposits, staged payments and the final invoice on one record
- Final numbers and dietary notes attached to the event, not to an inbox
- Member events charge to the household account automatically
Committee reporting
The board asks the same four questions every month: how busy were we, what did people spend, who is in arrears, and is any of it moving in the wrong direction. When the answers live in five systems, the pack takes a week and is a month out of date when it is read.
Because everything posts to one ledger, the pack is a view rather than an exercise. Utilisation by activity, spend per household, arrears and trend are available on the day the meeting is called.
- Utilisation by activity, hour and season
- Spend per household, by category and by activity
- Arrears and ageing without a manual reconciliation
- Trend against the same period last year, from the same ledger
What Fescue replaces at a country club
The list below is what we typically remove during migration. Clubs generally compare the annual figure for Fescue against the total of these rather than against any single line.
| What it replaces | What it becomes in Fescue |
|---|---|
| Activity booking system | One grid covering every bookable space and time |
| Membership database | The household record, written to by every activity |
| Restaurant reservations | Covers held as inventory, linked to the household |
| POS | A window onto the same ledger, charging to the house account |
| Events inbox and spreadsheet | An event record from enquiry to final invoice |
| Card machine | Payment against the transaction that created it |
| House account ledger | The account itself, live rather than carried forward |
Questions
Asked by committees.
Can one household hold several members with different entitlements?
Yes. The household is the account and each person within it is a member of it, with their own category, entitlements and booking rights. A junior can be limited to certain courts at certain hours while an adult on the same account is not, and both charge to the same statement.
How is minimum spend tracked?
As a live position on the household account rather than a calculation at year end. Every food and beverage bill, court hire and retail purchase counts towards the commitment as it is posted, and both the member and the office can see how much of the year's minimum remains at any point.
Can we run non-golf activities only?
Yes. The golf modules are simply not enabled. Courts, lanes, studios, the pool register, food and beverage and events run on the same inventory model, and clubs with no course at all run the platform without them.
Does food and beverage charge to the member account?
Yes. The restaurant POS is a window onto the same ledger, so a table settled to the house account posts against the household immediately, itemised by who was at the table.
See it at your venue
Request a demonstration
We will come to your club, with a blank notepad, and show you your own Saturday in Fescue.
HELLO@FESCUE.CLUB
Other venue types
The same platform, arranged around the thing your venue actually counts. Pricing is the same in every case, and is set out on the pricing page.