Alex Moffett is a golfer, and a member at clubs where the golf was faultless and the software was not. One app to book a tee time. Another for his handicap. A card behind the bar. A paper diary for the pro. A membership dues invoice that arrived by post. Five ways in, and not one of them spoke to another.
He assumed it was a member's problem. It was not. Behind the desk he found the same fragmentation and worse, a general manager reconciling four systems by hand at the end of every month, a secretary keying the same member in twice, a finance director who could not answer a simple question about Saturday's revenue without three exports and an afternoon. So he started building, and for nearly a year he worked on it alone: sitting in clubhouses, filling notepads, mapping how a club actually runs rather than how software companies imagine it runs.
“Go in with a blank notepad.”