Last updated: 15 July 2026

Terms of Service

TeeTrack Ltd, trading as Fescue · Company No. 16610438

These Terms of Service govern your use of the Fescue platform and mobile application. They include Schedule 1: Data Processing Agreement, which governs the processing of personal data by TeeTrack Ltd, trading as Fescue on behalf of golf club organisations. By creating an account or using our services, you agree to be bound by these Terms and the Fescue Privacy Policy.

Terms in Plain English

Here's what you actually need to know:

What you're agreeing to:

• Use Fescue for lawful golf-related purposes only
• Submit accurate scores and data — no manipulation
• Keep your login credentials secure and private
• Pay any applicable subscription fees on time

What we promise:

• Provide the platform with reasonable care and skill
• You keep ownership of all your content and data
• 14-day refund on initial subscriptions if you're not satisfied
• Export your data before account closure
• 14 days' notice before any material Terms changes

Key limitations:

• WHS™ handicap indices are administered by Governing Bodies, not Fescue
• Tee time availability and pricing set by individual golf courses
• Platform provided "as is" — we can't guarantee 100% uptime

Questions? Contact us at hello@fescue.club

1. Definitions and Interpretation

1.1 The following definitions apply throughout these Terms:

1.2 In these Terms, unless the context requires otherwise:

• Headings are for ease of reference and shall not affect interpretation;
• References to any gender include all genders;
• The singular includes the plural and vice versa;
• "Including" means "including without limitation";
• References to any statute include amendments and re-enactments.

2. Acceptance of Terms

2.1 By creating an Account or using the Platform or Services, the User agrees to be bound by these Terms and the Fescue Privacy Policy.

2.2 If the User does not agree to these Terms, they must not use the Platform or Services.

2.3 Where a User accesses the Platform on behalf of an Organisation, they represent and warrant that they have authority to bind that Organisation to these Terms, including the Data Processing Agreement in Schedule 1.

2.4 Users must be at least 13 years of age. Users aged between 13 and 17 may only use the Platform with the consent and supervision of a parent or legal guardian.

3. The Services

3.1 Service Provision

Subject to compliance with these Terms and (where applicable) payment of Fees, Fescue shall provide access to the Platform and Services.

3.2 Account Types

Personal Accounts: Individual users may create a Personal Account for personal golfing activities, including handicap tracking and access to public competitions.

Organisation Accounts: Golf Clubs and other Organisations may create Organisation Accounts to manage member administration, competitions, tee time bookings, EPOS functionality, club communications, and WHS™-integrated handicap management.

Authorised Users: Individuals granted access through an Organisation Account must comply with these Terms and any additional policies set by the Organisation.

3.3 Acceptable Use

Users agree to use the Platform only for lawful purposes and in accordance with these Terms. Users must not:

• Use the Platform in any manner that violates any applicable law or regulation, or any rule or regulation of a relevant Governing Body;
• Upload or transmit content that is unlawful, harmful, defamatory, obscene or otherwise objectionable;
• Submit false or misleading golf scores, statistics or other data, or use the Platform to manipulate handicaps or gain unfair advantage in competitions;
• Attempt to gain unauthorised access to the Platform or connected systems;
• Use automated means (robots, scrapers or similar tools) to access the Platform;
• Reverse engineer, decompile or otherwise attempt to discover the source code of the Platform;
• Share Account credentials with third parties or allow others to access an Account (except as expressly permitted for Organisation Accounts).

3.4 Golf Club and Organisation Responsibilities

Golf Clubs and Organisations are responsible for:

• Managing Authorised Users and access permissions within their Organisation Account;
• Ensuring compliance with these Terms by all Authorised Users;
• Maintaining accurate and up-to-date member information;
• Complying with all applicable Governing Body rules and regulations, including those relating to the World Handicap System™;
• Obtaining all necessary consents from members for data sharing and processing in accordance with the Data Processing Agreement in Schedule 1;
• Ensuring competitions are conducted fairly and in accordance with the Rules of Golf.

4. Licence

4.1 Subject to compliance with these Terms and (where applicable) payment of Fees, Fescue grants the User a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform and Services.

4.2 This licence is personal to the User (or Organisation) and may not be assigned or used for the benefit of any third party except as expressly permitted.

4.3 All rights not expressly granted are reserved by Fescue.

5. Fees and Payment

5.1 Subscription Fees

5.1.1 Access to premium features requires payment of applicable Fees as displayed on the Platform.

5.1.2 Fees are charged in advance on a monthly or annual basis, as selected.

5.1.3 All Fees are stated exclusive of VAT, which will be added where applicable.

5.2 Payment, Renewal and Cancellation

5.2.1 Payment is due immediately upon subscription or renewal.

5.2.2 Subscriptions automatically renew unless cancelled before the renewal date. Fescue will provide prior notice of any Fee increase.

5.2.3 Cancellation takes effect at the end of the current Subscription Term, with Premium access retained until that date. No refunds are provided for partial periods except as required by law or as set out in clause 5.3.

5.3 Refund Policy

5.3.1 A full refund may be requested within 14 days of an initial subscription purchase if the User is not satisfied.

5.3.2 Refunds for subsequent renewals are at Fescue's sole discretion.

5.4 Late Payment

Unpaid Fees are subject to late payment interest at 1.5% per month (or the maximum permitted by law, whichever is lower) plus reasonable collection costs.

6. Intellectual Property Rights

6.1 Fescue Intellectual Property

The Platform, Services and all associated content, software, code, designs, graphics and materials (excluding Client Materials) are owned by Fescue and protected by applicable intellectual property laws. No right, title or interest is granted except the limited licence in clause 4.

6.2 Client Materials

6.2.1 Users retain all Intellectual Property Rights in their Client Materials.

6.2.2 By uploading Client Materials, the User grants Fescue a worldwide, non-exclusive, royalty-free licence to use such materials in connection with providing the Services.

6.2.3 Users warrant that they own or have the necessary rights to all Client Materials uploaded, and that such materials do not infringe any third-party rights.

6.3 Aggregated Data

Fescue may use aggregated, anonymised data derived from user activity for analytics, research and product development, provided that individual users are not identifiable.

7. Governing Body Integration and WHS™

7.1 Where Fescue integrates with systems operated or licensed by a Governing Body (including the WHS™ Clubhouse platform), such integration is subject to the terms and accreditation requirements of that Governing Body.

7.2 Fescue will comply with all data sharing, technical and operational requirements imposed by Governing Bodies as a condition of integration, including those specified in any applicable licence agreement.

7.3 Official WHS™ handicap indices are calculated and administered by the relevant Governing Body. Fescue's role is to facilitate the submission and retrieval of data and to provide a user interface; Fescue does not independently administer the WHS™.

7.4 Golf Clubs are responsible for ensuring their use of WHS™-integrated features complies with all applicable Governing Body rules, and for verifying the accuracy of competition and handicap records.

7.5 Fescue shall not be liable for any inaccuracy, delay or interruption in WHS™ data arising from the Governing Body's platform or systems.

8. Third-Party Services and Integrations

8.1 The Platform may integrate with third-party services including payment processors, mapping services, golf course databases and Governing Body platforms.

8.2 Use of third-party services is subject to those third parties' own terms and privacy policies.

8.3 Fescue does not endorse or control third-party services, and accepts no responsibility for their availability, accuracy or conduct.

9. Data Protection and Privacy

9.1 Fescue processes personal data in accordance with the Fescue Privacy Policy and applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

9.2 Organisations warrant that they have obtained all necessary consents from members and Authorised Users to share personal data with Fescue for the purposes of using the Platform.

9.3 Where Fescue acts as a data processor on behalf of an Organisation, the parties' respective obligations are governed by the Data Processing Agreement set out in Schedule 1 to these Terms. By accepting these Terms, Organisation Accounts agree to be bound by Schedule 1. No separate signature is required.

9.4 Where data is shared with a Governing Body's platform (including the WHS™ Clubhouse), the Governing Body's privacy notice will be made available to Users in accordance with the applicable licence terms.

10. Competitions and Events

10.1 Competition organisers are responsible for setting competition rules in accordance with the Rules of Golf and applicable Governing Body requirements, verifying scores and results, and resolving disputes in accordance with club rules or competition terms.

10.2 Fescue provides tools to facilitate competition administration but is not responsible for the conduct of competitions, the actions of participants, or compliance with Governing Body rules.

10.3 Handicap calculations displayed through the Platform are drawn from the WHS™ or provided for informational purposes only. Official handicap indices are maintained by the relevant Governing Body.

11. Tee Time Booking

11.1 Booking facilitation is provided by Fescue as a convenience. Tee time availability, pricing and cancellation policies are set by the relevant golf course.

11.2 Fescue is not responsible for booking errors attributable to golf course systems, weather-related closures, or refund decisions made by the golf course.

12. Warranties and Representations

12.1 User Warranties

• The User has the requisite rights, authority and capacity to enter into these Terms;
• All information provided is accurate, current and complete;
• The User will comply with all applicable laws and Governing Body regulations in using the Platform;
• Client Materials do not infringe any third-party rights;
• Where the User is an Organisation, it has authority to bind the Organisation and has obtained all necessary member consents.

12.2 Fescue Warranties

Fescue warrants that it will provide the Services with reasonable care and skill. Fescue does not warrant that the Platform will be uninterrupted, error-free or compatible with all devices, or that third-party integrations will remain continuously available.

12.3 User Indemnity

The User shall indemnify Fescue, its Affiliates and their respective directors, employees and agents against all claims, losses, liabilities, damages and costs arising from: (a) use of the Platform in breach of these Terms; (b) any breach of the User's warranties; (c) Client Materials infringing third-party rights; (d) violation of any applicable law or Governing Body regulation; or (e) submission of false or misleading scores or data.

13. Limitation of Liability

13.1 Fescue shall not be liable for: (a) any loss of profits, revenue, business, goodwill or anticipated savings; (b) any loss or corruption of data; (c) any indirect, special, incidental, consequential or punitive losses; (d) losses arising from third-party services, WHS™ platform availability, booking cancellations, GPS inaccuracy or competition results.

13.2 The Platform is provided "as is" and "as available". The User acknowledges use of the Platform is at their own risk.

13.3 Subject to clause 13.4, Fescue's aggregate liability shall not exceed: (a) £100 for Free Tier users; or (b) the total Fees paid in the 12 months preceding the event giving rise to the claim, for paying users.

13.4 Nothing in these Terms excludes or limits Fescue's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

14. Term and Termination

14.1 These Terms commence on the Effective Date and continue until terminated.

14.2 The User may terminate by cancelling their subscription through Account settings and/or closing their Account by contacting hello@fescue.club. Termination takes effect at the end of the current Subscription Term (paid users) or immediately (free users).

14.3 Fescue may suspend or terminate access immediately if the User breaches any material term of these Terms, fails to pay Fees, engages in fraudulent or illegal conduct, submits false data, or poses a security or data integrity risk to the Platform.

14.4 Fescue may terminate the Services on 30 days' written notice.

14.5 On termination, the User's licence to use the Platform ceases immediately. The User may export Client Materials prior to termination using the Platform's export tools. Fescue will handle personal data on termination in accordance with Schedule 1, Section 12.

15. General Provisions

Changes to Terms: Fescue may modify these Terms by posting an updated version with a new effective date, providing at least 14 days' notice of material changes. Continued use of the Platform constitutes acceptance.

Assignment: Fescue may assign its rights and obligations under these Terms. The User may not assign without Fescue's prior written consent.

Entire Agreement: These Terms, together with the Privacy Policy and Schedule 1 (Data Processing Agreement), constitute the entire agreement between the parties and supersede all prior arrangements.

Severability: If any provision is found invalid or unenforceable, it shall be severed and the remaining provisions shall continue in full force.

Force Majeure: Fescue shall not be liable for failure or delay arising from circumstances beyond its reasonable control.

Third-Party Rights: No third party has rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999, except as required by law.

Governing Law: These Terms are governed by and construed in accordance with the laws of England and Wales.

Jurisdiction: The parties submit to the exclusive jurisdiction of the courts of England and Wales.

Schedule 1: Data Processing Agreement

UK General Data Protection Regulation (UK GDPR) · Article 28

This Data Processing Agreement ("DPA") forms part of the Fescue Terms of Service and is incorporated by reference. It applies to all Organisation Accounts. By accepting the Terms of Service, the Organisation agrees to be bound by this DPA. No separate signature is required. In this DPA, TeeTrack Ltd, trading as Fescue acts as the Data Processor and the Organisation acts as the Data Controller, as those terms are defined under the UK GDPR.

S1.1 Definitions

Terms defined in the main Terms of Service apply here. In addition:

S1.2 Subject Matter and Duration

TeeTrack Ltd, trading as Fescue agrees to process Personal Data on behalf of the Organisation for the purpose of providing the Platform and Services, including member directory management, tee sheet and booking management, handicap and WHS™ compliance, communications, EPOS and billing, AI voice concierge, and reporting. This DPA remains in force for the duration of the Organisation's subscription.

S1.3 Nature and Purpose of Processing

TeeTrack Ltd, trading as Fescue shall process Personal Data only on the documented instructions of the Organisation, unless required to do so by applicable law. TeeTrack Ltd, trading as Fescue shall not process Personal Data for any purpose beyond those required to provide the Services without the Organisation's prior written consent.

S1.4 Categories of Personal Data and Data Subjects

Data Subjects:

• Current and former members of the Organisation
• Junior members and their parents or guardians
• Corporate members and nominated contacts
• Staff and contractors of the Organisation
• Visitors and society guests

Categories of Personal Data:

• Identity data: full name, title, date of birth, gender, CDH number
• Contact data: telephone numbers, email addresses, postal address
• Membership data: category, join date, handicap index, WHS codes, membership status
• Financial data: EPOS wallet balance, billing records, payment transactions, direct debit information
• Operational data: locker assignments, storage authorisations
• Health-related data: medical suspension notes (Special Category Data under Article 9)
• Family data: next of kin, parental contact information for junior members
• Technical data: authentication credentials, platform activity logs
• Governance data: governing body submission preferences, marketing opt preferences

Where member records contain health-related information, TeeTrack Ltd, trading as Fescue acknowledges this constitutes Special Category Data and shall apply enhanced security and access controls.

S1.5 Obligations of TeeTrack Ltd, trading as Fescue (Processor)

TeeTrack Ltd, trading as Fescue shall:

1. Process Personal Data only on the documented instructions of the Organisation.
2. Ensure all personnel authorised to process Personal Data are bound by confidentiality obligations.
3. Implement appropriate technical and organisational security measures (see S1.8).
4. Not engage any Sub-processor without prior written authorisation from the Organisation (general authorisation is provided for the Sub-processors listed in S1.7).
5. Assist the Organisation in fulfilling Data Subject rights requests (access, rectification, erasure, restriction, portability, objection).
6. Assist the Organisation in complying with its obligations regarding security, breach notification, DPIAs, and ICO consultation.
7. At the Organisation's election, delete or return all Personal Data upon termination of the Services.
8. Make available all information necessary to demonstrate compliance and permit audits on reasonable notice.
9. Immediately inform the Organisation if any instruction infringes Data Protection Legislation.

S1.6 Obligations of the Organisation (Controller)

The Organisation shall:

1. Ensure it has a lawful basis for all Personal Data it instructs TeeTrack Ltd, trading as Fescue to process.
2. Ensure its privacy notice informs members that data is processed by third-party software providers including TeeTrack Ltd, trading as Fescue.
3. Ensure that Personal Data provided to TeeTrack Ltd, trading as Fescue is accurate and up to date.
4. Comply with all applicable Data Protection Legislation in its own capacity as Data Controller.
5. Promptly notify TeeTrack Ltd, trading as Fescue of any Data Subject request requiring TeeTrack Ltd, trading as Fescue's assistance.

S1.7 Sub-processors

The Organisation grants general written authorisation for TeeTrack Ltd, trading as Fescue to engage the following Sub-processors. TeeTrack Ltd, trading as Fescue will provide at least 30 days' notice of any additions or replacements.

TeeTrack Ltd, trading as Fescue ensures all Sub-processors are subject to data protection obligations equivalent to this DPA and shall remain fully liable for Sub-processor performance.

S1.8 Security Measures

TeeTrack Ltd, trading as Fescue implements and maintains:

• Encryption of Personal Data at rest (AES-256) and in transit (TLS 1.2+)
• Role-based access controls and Row Level Security (RLS) on all database tables
• Multi-factor authentication for administrative access
• Regular security reviews and vulnerability assessments
• Audit logging of access to and modification of Personal Data
• Business continuity and disaster recovery procedures

S1.9 Security Incident Notification

TeeTrack Ltd, trading as Fescue shall notify the Organisation without undue delay, and within 72 hours, upon becoming aware of a Security Incident. Notification shall include the nature of the incident, categories and approximate number of Data Subjects affected, likely consequences, and measures taken or proposed. The Organisation is responsible for determining whether to notify the ICO or affected Data Subjects.

S1.10 Data Subject Rights

TeeTrack Ltd, trading as Fescue shall assist the Organisation in responding to Data Subject rights requests within statutory timeframes. The Fescue platform includes administrative tools enabling Organisations to directly action many rights requests. Where direct action is not possible, TeeTrack Ltd, trading as Fescue shall respond within 5 working days of the Organisation's request.

S1.11 International Data Transfers

Some sub-processors listed in S1.7 operate outside the UK. TeeTrack Ltd, trading as Fescue ensures appropriate safeguards are in place for all international transfers, including the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms. TeeTrack Ltd, trading as Fescue shall not transfer Personal Data to any country without ensuring adequate protection.

S1.12 Termination and Data Deletion

Upon termination of the Services, TeeTrack Ltd, trading as Fescue shall, at the Organisation's election:

• Return all Personal Data in a portable format (CSV/JSON) within 30 days; or
• Securely delete all Personal Data and confirm deletion in writing within 30 days.

TeeTrack Ltd, trading as Fescue may retain Personal Data beyond termination only to the extent required by applicable law and shall inform the Organisation of any such retention obligation.

S1.13 Data Retention

S1.14 Audit Rights

TeeTrack Ltd, trading as Fescue shall permit the Organisation or its appointed auditor to conduct audits of TeeTrack Ltd, trading as Fescue's data processing activities, subject to at least 30 days' notice, during normal business hours, and no more than once per calendar year unless a Security Incident has occurred. Audit costs shall be borne by the Organisation unless the audit reveals a material breach by TeeTrack Ltd, trading as Fescue.

S1.15 General

This DPA is governed by the laws of England and Wales. It forms part of and is subject to the Fescue Terms of Service. In the event of conflict between this DPA and the main Terms, this DPA shall prevail in respect of data protection matters.

16. Contact Us

For questions about these Terms or the Services:

• Company: TeeTrack Ltd, trading as Fescue, a company registered in England and Wales (Company No. 16610438)
• Email: hello@fescue.club
• Address: Silverstream House, 45 Fitzroy Street, London, England, W1T 6EB
• Website: https://fescue.club